We usually ship the same day as ordered, and certainly by the following business day. We currently ship media mail only, but will be adding priority service soon.
You may return any product if not completely satisfied (less shipping charges). You will need to call Laura or Marianne to get an RMA number within two weeks of reciept. You will be asked why you'd like to return the item, and it must be received in new condition. If we receive it in less than new condition, and the product must be sold as used, you will receive 60% (or less, depending on condition) of the price you paid.